The solution for
over wet carpets

A SOLUTION FOR OVER WET CARPETS

Over-wetting seldom results in problems, however...

Over-wetting can sometimes result in musty odours due to the carpet remaining damp for too long. If over-wetting occurs, your first step should be to try to remove as much moisture as possible by repeating vacuum-only passes.

It's a good idea to first rinse the dome filter of the machine even if it doesn't look blocked to maximise the machine's vacuum airflow. Then, after vacuuming with the machine, allow the carpet to dry thoroughly. If weather permits open windows and doors to increase air circulation or use fans, heat or air conditioning to speed the drying process.


Rug Doctor machines have extremely powerful 1.9 hp vacuum motors and do an excellent job of extracting liquid from carpets. However, if a musty smell develops, allow carpet to completely dry and re-clean using Rug Doctor Carpet Detergent and Rug Doctor Odour Remover combined in the machine. The Rug Doctor Odour Remover's active enzymes will attack and consume the odour at its source. Follow the instructions above to help accelerate drying.

Removing stains and odours that wick-up from the base of the carpet: Regardless of whether you're cleaning Berber or pile carpet, occasionally if over-wetting occurs or, for instance, there has been a pet accident that you may have been unaware of or spills you once thought had gone - these can reappear due to wick-up.

If stains from wick up are evident once the carpet has completely dried, there are two approaches you can take to cleaning. For a small area stain, spot treat using Rug Doctor Urine Eliminator. This can be done with or without a follow up Rug Doctor machine cleaning. For larger areas you can choose to re-clean just using Rug Doctor Carpet Cleaner but make your cleaning passes faster than normal, about 1 to 2 feet per second, and use addition vacuuming-only passes.

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Troubleshooting guide

If you are having any problems using your Rug Doctor please refer to our Troubleshooting guide by clicking here. If you are still experiencing problems please call our Consumer Support Specialists (Monday to Friday 8.30am to 5.30pm, Saturday 09.00am to 5.00pm, Sunday 10.00am to 4.00pm) on 01903 235558. Click here for more information.