All your carpet cleaning questions answered
If you have question about how to rent a Rug Doctor or how to use a Rug Doctor machine, please find our FAQ section below.
+ What does it cost approximately to rent a Rug Doctor carpet cleaner?
+ What sort of ID do I need to take to the store to rent a Rug Doctor carpet cleaner?
Our machines are worth almost £500 each, so you will understand that in order to rent one you need to take to the rental outlet at least 2 forms of ID.
A NEW FAST TRACK ID REQUIREMENT FOR RENTING A RUG DOCTOR IS IN PROCESS OF BEING INTRODUCED FOR YOUR ADDED CONVENIENCE
We now only require a Photo Driving Licence and a Credit/Debit card if the card is used to pay for the machine rental.
We will still accept a Passport (as alternative photo ID) and a Credit/Debit card if the card is used to pay for the machine rental
We will still accept household bills/statements - with the photo ID - when paying for machine rental with cash.
THIS NEW FAST TRACK ID CURRENTLY BEING INTRODUCED
(NOT IN ALL STORES YET, PLEASE CHECK WITH YOUR NEAREST STORE)
Alternatively, to confirm your current address if paying with cash - one of these:
A household bill (within the last 6 months)
A recent bank or credit card statement
To confirm your signature - one of these:
Debit/Credit Card (only if being used to pay for rental)
Valid UK or EU Driving License (excludes provisional licenses)
Valid UK or EU Passport
Please note that a credit card can only be used as ID if it is also used to pay for the rental. Deposits are not required at every store. If the store does require a deposit, the deposits may vary.
+ Do I have to leave a deposit?
+ Is the hand tool included as part of the rental of the Rug Doctor?
+ Where can I rent a Rug Doctor?
+ Can I use products other than Rug Doctor in the machine?
Products that are not made for the kind of rinsing, brushing and extraction provided by the machine will leave residues once they dry that attract dirt. We do not recommend the use of any other brand of detergents and cleaners in Rug Doctor machines other than Rug Doctor solutions . Through extensive testing we have found that no other products compare to Rug Doctor in terms of the 3 critical elements carpet cleaning: effective deep-cleaning, pH balanced for safe cleaning and clean rinsing ability. Using cheap cleaning solutions can be a false economy.
+ Can Rug Doctor carpet detergent and cleaning solutions be mixed together?
Rug Doctor Odour Remover can also be used as an excellent booster agent in the machine when mixed with Rug Doctor Carpet Detergent to help take care of really stubborn odours in carpets. Its enzymatic formula actually attacks the source of odours and helps eliminate them permanently. Heavy odour problems should be treated with a direct application of Odour Remover onto the affected area prior to machine cleaning. Urine odours should be treated with Rug Doctor Urine Eliminator.
+ How many rooms will Rug Doctor carpet detergent clean?
2 litre bottle will clean up to approximately 4 rooms (75 sq.m).
4 litre bottle will clean up to approximately 8 rooms (150 sq.m)
+ Do I need to use a carpet shield type stain protection after I have cleaned the carpet to protect against future spills?
+ What happens if I don't get the machine back on time?
+ What size vehicle do I need to transport the machine?
+ Can I use the Rug Doctor outdoors for cleaning car interiors or caravans?
+ Can I use Rug Doctor cleaning solutions in other branded carpet cleaning machines?
+ Are Rug Doctor cleaning solutions safe for pets and small children?
+ Which solutions can be used in the Rug Doctor carpet cleaner
Which ones are spot and stain cleaners
How can each one best be used?
Rug Doctor Anti-Foam is used exclusively to eliminate foam build up in the machine and is added to the upper (white) recovery tank by itself. Odour Remover, however, can be used in the red solution tank of the machine, directly on a spot or even in a spray bottle as a room freshener. Rug Doctor Traffic Lane Cleaner is a Pre-Treatment and can only be used prior to cleaning your carpet, it cannot be used in the machine nor can it be used by itself without being machine extracted later.
Rug Doctor Spot and Stain Remover can be applied directly onto carpets or fabric upholstery; it does not go in the machine. It's convenient to keep a product like Rug Doctor Spot and Stain Remover and even Rug Doctor Odour Remover and Rug Doctor Red Stain Remover on-hand in a kitchen cupboard since they don't require machine application and are excellent products to use in between machine cleanings to keep your carpets and upholstery spot and stain free.
+ Does Rug Doctor have a product for killing fleas in carpets?
+ Do the Rug Doctor products work well for people with allergies
Are the solutions hypoallergenic?
+ Can the Rug Doctor carpet cleaner be used to extract water - from a flood for instance?
The machine should NEVER be used anywhere where standing water remains. Only carpets and upholstery that are damp, not water laden or soggy are safe for extraction