If you have a question about how to rent or use a Rug Doctor machine, please find our FAQ section below.
You can rent the standard Rug Doctor machine for around £22.99 and the Rug Doctor Wide Track for around £28.99 on a 24 hour rental. (48 hour rentals are also available). Rug Doctor Carpet Detergent costs from around £10.00 (1 litre bottle) which is enough to clean up to two rooms. With a 24 hour machine rental and the Rug Doctor 4 litre bottle of Carpet Detergent you can clean your whole house – up to 8 rooms for around £40.00!
Our machines are worth almost £500 each, so you need to take at least two forms of ID.
A NEW FAST TRACK ID REQUIREMENT FOR RENTING A RUG DOCTOR IS IN PROCESS OF BEING INTRODUCED FOR YOUR ADDED CONVENIENCE.
We now only require a Photo Driving Licence and a Credit/Debit card if the card is used to pay for the machine rental.
We will still accept a Passport (as alternative photo ID) and a Credit/Debit card if the card is used to pay for the machine rental.
We will still accept household bills/statements – with the photo ID – when paying for machine rental with cash.
Alternatively, to confirm your current address if paying with cash – one of these:
- A household bill (within the last 6 months)
- A recent bank or credit card statement
To confirm your signature – one of these:
- Debit/Credit Card (only if being used to pay for rental)
- Valid UK or EU Driving Licence (excludes provisional licenses)
- Valid UK or EU Passport
Please note that a credit card can only be used as ID if it is also used to pay for the rental. Deposits are not required at every store. If the store does require a deposit, the deposits may vary.
Some rental outlets do require a deposit. This is mainly to ensure that the Rug Doctor is returned in a clean condition ready for the next renter.
No, but you can rent it as an optional extra for £2.99. If you’re only cleaning large carpeted areas, you can choose to leave it at the store.
Please use the Store Locator to find your nearest store and directions on how to get there. 90% of UK households are no more than a 10-minute drive away from their nearest rental outlet.
Rug Doctor Detergents and Cleaners have been specially formulated for use with the Rug Doctor machine. Products that are not made specifically for a water extraction method of carpet cleaning should NEVER be used as damage to the carpet can occur. Carpets need a specific pH range of cleaning solutions that are effective in loosening dirt without damaging the carpet fibres.
Products that are not made for the kind of rinsing, brushing and extraction provided by the machine will leave residues once they dry that attract dirt. We do not recommend the use of any other brand of detergents and cleaners in Rug Doctor machines other than Rug Doctor solutions . Through extensive testing we have found that no other products compare to Rug Doctor in terms of the 3 critical elements carpet cleaning: effective deep-cleaning, pH balanced for safe cleaning and clean rinsing ability.
Some Rug Doctor solutions are pre-treatments only and are not intended for use in the machine. However, no harm will come to your carpets if you do use them mixed together with Rug Doctor Carpet Detergent. Rug Doctor Spot and Stain Remover, Rug Doctor Urine Eliminator, Rug Doctor Odour Remover and Rug Doctor Red Stain Remover can all be used with or without a machine clean and can be applied directly to the stain and/or odour. Rug Doctor Traffic Lane Cleaner is a pre-treatment only and should be applied to the high traffic part of the carpet prior to machine cleaning.
Rug Doctor Odour Remover can also be used as an excellent booster agent in the machine. When mixed with Rug Doctor Carpet Detergent, it will help take care of really stubborn carpet odours. Its enzymatic formula actually attacks the source of odours and helps eliminate them permanently. Heavy odour problems should be treated with a direct application of Odour Remover onto the affected area prior to machine cleaning. Urine odours should be treated with Rug Doctor Urine Eliminator.
- 1-litre bottle will clean up to approximately 2 rooms (38 sq.m)
- 2-litre bottle will clean up to approximately 4 rooms (75 sq.m)
- 4-litre bottle will clean up to approximately 8 rooms (150 sq.m)
No. Both Rug Doctor Carpet Detergent and Rug Doctor Upholstery Cleaner contain SpotBlok Stain Repellent which adds stain protection every time you clean – protecting your carpet from any future spills.
You are contractually obliged to return the machine back to the rental outlet before the agreed rental expiry time and rental outlets may charge a late return penalty. However genuine reasons for a delay are usually treated sympathetically by rental outlets. Please endeavour to call the store if you anticipate that you will be late returning the machine.
The standard Rug Doctor folds down to 25″ (63 cms) high x 21″(53 cms) x 11″ (28 cms). The Wide Track Rug Doctor folds down to 28″ (71 cms) high x 20″ (51 cms) x 13″ (33 cms). Both machines can fit inside small hatchbacks and medium sized cars. If placing the machine in the rear seats of a vehicle always place a waterproof cover over the seats. Always take care when lifting the machine into your vehicle.
Rug Doctor machines are IPX4 splash proof rated against water ingress and can be safely used outside for cleaning car and caravan interiors. Do not use it on leather interiors – fabric ones only.
YES! In fact, the superior formulation of Rug Doctor detergents and cleaning products could improve the results you would normally achieve using other brands. When using Rug Doctor Carpet Detergent especially, you will notice that the carpets will stay clean longer. That’s because other brands of carpet cleaners leave sticky residues behind on the carpet pile that attract dirt. Rug Doctor rinses everything away, leaving only fresh, clean carpets. Please adhere to quantity requirements of other products.
All of Rug Doctor Carpet Detergent and Cleaner solutions are water based and non-toxic. However, we always recommend that small children and pets are kept out of the areas being cleaned until the carpet dries completely. When cleaning your carpet you will be extracting dust and dirt from the backing of your carpet into the machine. Should any of those micro-particles become airborne, they could cause irritation to those with very sensitive skin and immune systems.
Not all of Rug Doctor’s cleaning solutions can be used in the machine. Rug Doctor Carpet Detergent, Rug Doctor Upholstery Cleaner and Rug Doctor Odour Remover can be used in the machine when mixed with warm water in the lower tank. You cannot use Rug Doctor Carpet Detergent or Upholstery Cleaner directly onto carpet or upholstery as a spot cleaner as it is a concentrated formula.
Odour Remover, however, can be used in the red solution tank of the machine, directly on a spot or even in a spray bottle as a room freshener. Rug Doctor Traffic Lane Cleaner is a Pre-Treatment and can only be used prior to cleaning your carpet. It cannot be used in the machine nor can it be used by itself without being machine extracted later.
Rug Doctor Spot and Stain Remover can be applied directly onto carpets or fabric upholstery; it does not go in the machine. It’s convenient to keep products like Rug Doctor Spot and Stain Remover, Rug Doctor Odour Remover and Rug Doctor Red Stain Remover on-hand in a kitchen cupboard. They don’t require machine application and are excellent to use in between machine cleanings, keeping your carpets and upholstery spot and stain free.
Rug Doctor does not currently produce a product that will kill fleas in carpets.
Cleaning of any kind will help people with allergies. Deep cleaning your carpet helps remove the dirt and allergens deeply embedded in your carpet.
The Rug Doctor machine not only deep cleans your carpet, but can also be used to extract water from carpets left wet from a flood. Many people have used the machine to extract water from their carpet after a terrible flood. The machine is an electrical appliance though, and is only rated to IPX4 – which means it is “splash proof “- so good judgement must be exercised when extracting water from overly wet conditions as there could be a risk of electric shock. You may need to use a dehumidifier as a Rug Doctor machine will only extract so much water.
The machine should NEVER be used anywhere where standing water remains. Only carpets and upholstery that are damp, not water laden or soggy are safe for extraction.
No. You cannot use the Rug Doctor machine on tile, cement or any other hard surface. Why not? Because (1) At the front of the machine is a hard metal surface that may scratch the tile or hard surface flooring, and (2) There is nothing on the machine to capture the water from moving about when sprayed on the floor surface. The machine does not contain a squeegee.
To clean the stairs you need to use the Hand Tool attachment, which you can rent for £2.99. It has a 12′ long hose which is normally sufficient to get up a standard flight of stairs. Set the machine to “ON” for Upholstery/Hand Tool cleaning and use Rug Doctor carpet detergent solution in the tank.
Yes. You can clean your mattress using the Rug Doctor Hand Tool (£2.99 rental) and Rug Doctor Upholstery Cleaner. It is very important when cleaning mattresses not to over-wet them and allow plenty of drying time. We recommend that you first set your mattress up on its side. Then, clean one side of the mattress, making sure you go over your cleaning paths a second time on vacuum only – ie without squeezing the Hand Tool lever. Once you have finished one side of the mattress, leave the mattress on its side and let it dry completely in a well ventilated bedroom before continuing to the next side. Please note that you should not use our products on any type of memory foam mattress.
Depending on which machine you rent, an empty standard size Rug Doctor Machine (smaller one) weighs 15.9kg and the Wide Track (bigger one) weighs 19.5kg. Seek assistance when lifting the machine. Ensure there is no water left in either the red base tank or white recovery tank prior to lifting.
The drying time is approximately 2 to 4 hours. However, this may be longer depending on ventilation to the room, whether the room is unheated and the outside temperature. Carpets dry faster in the summer when the windows can stay open and the outside temperature is high but may take longer in the winter due to the colder weather. Always ensure that the room is well ventilated.
As damage may occur in transit, please fully unwind the cable and visually inspect it splits, gouges or tears. Please also inspect the plug. If any damage to either is seen DO NOT USE THE MACHINE. Return it to the rental outlet and advise them of the damage so we can arrange repair.
Yes, this is really important. You may be charged for returning a dirty machine, so you need to return the machine for the next renter in the same condition as you would like to find it. Using rubber gloves, turn the machine over and remove any lint that may have collected on the brush and/or under the machine and around the wheels. Then empty and rinse out the white recovery tank and empty the red solution tank to avoid spills in the car on returning the machine.
No, the terms and conditions of the rental contract prevents the use of the machine by anyone other than the person contractually responsibile for the rental. Sharing the machine requires the written permission of Rug Doctor.
You should consider renting a Wide Track if you have a larger home or premises. The Wide Track is estimated to clean twice as fast as the standard Rug Doctor as it has a wider brush and vacuum path and larger cleaning solution and recovery tanks. This means that there is more time between refills and the machine will cover twice the area of carpet in the same time.
Definitely NOT! The full cost of any damage to the next renter’s carpets through any residual dye left in the machine will be recovered from any renter who puts dye in the Rug Doctor.
If any damage occurs during the rental please advise our Customer Service Team on 01903 235558 (Monday to Friday 8.00am to 6.00pm, Saturday 09.00am to 5.00pm, Sunday & Bank Holidays 10.00am to 4.00pm (excluding: New Year’s Day, Easter Sunday and Christmas Day)) so we can arrange for its speedy repair. Then return the machine to your rental outlet – advising them of the actual damage – so they can isolate it from the other rental machines.
Unfortunately, you are contractually still responsible for the loss of the machine. Please immediately inform the rental outlet, the Police and your insurance company. You will need a Police Crime Number for any insurance claim. Please then call our Asset Loss Prevention Controller to report the theft on 01903 222661 (Monday to Friday 8.00am to 6.00pm, Saturday 09.00am to 5.00pm, Sunday & Bank Holidays 10.00am to 4.00pm (excluding: New Year’s Day, Easter Sunday and Christmas Day))
Yes, many frequent renters and pet owners buy their own Rug Doctor. These are blue machines called Rug Doctor Mighty Pros and they can be purchased on this site or through one of our distributors. Visit our shop page for more details.
This website contains comprehensive videos on how to use the machine, spot and stain removal and the most common Troubleshooting FAQs. Over 90% of renters find answers to their queries on this site. If you need any further information, please call our Customer Service Team on 01903 235558 (Monday to Friday 8.00am to 6.00pm, Saturday 09.00am to 5.00pm, Sunday & Bank Holidays 10.00am to 4.00pm (excluding: New Year’s Day, Easter Sunday and Christmas Day))