Rug Doctor

Troubleshooting Guide


If you are having any problems using your Rug Doctor please refer to our Troubleshooting guide below.


If you are experiencing problems watching our videos please click here to watch them via our YouTube channel. If you are still experiencing problems please call :

No cleaning solution coming out





What do you do if there is no cleaning solution coming out of the bottom of the machine, but the brushes are still oscillating? There are some simple checks you can carry out in order to rectify the situation.



If you are experiencing any issues watching this video please click the YouTube channel to watch it.

The spray button does not appear to be working





What do you do if the red spray button doesn't appear to be working? There are some simple procedures to rectify the situation.



If you are experiencing any issues watching this video please click the YouTube channel to watch it.

The vacuum is not working





If the vacuum is not working or it appears to be not working properly, there are some simple checks you can carry out in order to rectify the situation.



If you are experiencing any issues watching this video please click the YouTube channel to watch it.

The hand tool does not work





If the hand tool doesn't work, there are some simple checks you can carry out in order to rectify the situation..



If you are experiencing any issues watching this video please click the YouTube channel to watch it.

The machine will not start






If the hand tool doesn't work, there are some simple checks you can carry out in order to rectify the situation..



If you are experiencing any issues watching this video please click the YouTube channel to watch it.


The Rug Doctor Customer Services Team on 01903 235558.


Your call will be answered at our Head Office by a member of the dedicated Rug Doctor Customer Team seven days a week including many Bank Holidays.

Monday to Friday 08.00am to 18.00pm, Saturday 09.00am to 5.00pm, Sunday/Bank Holidays 10.00am to 4.00pm
(*excluding: New Year's Day, Easter Sunday and Christmas Day).
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