Do you own a Rug Doctor machine that has developed an unfortunate fault? Our workshop engineers are here to help! To begin the collection process and have your machine assessed and repaired, please complete our Breakdown Contact Form below.
Breakdown and Warranty Contact Form
🛡️ Checking Your Warranty Status: If your machine is covered under warranty, this entire collection, assessment, and repair process will be free of charge. If your machine is not covered under warranty, please review the applicable standard prices and charges detailed below. Repair quotes provided upon assessment with nothing to be payable upfront.
Out of Warranty Repair Cost Guide
1. UK MAINLAND – Collection & Delivery Charges (Each Way)
| Machine Model | UK MAINLAND – Costs (Each Way) |
|---|---|
| Portable Spot Cleaner / Pet Portable Spot Cleaner | £14.40 (inc. VAT) |
| Deep Carpet Cleaner / TruDeep Carpet Cleaner / Flex Clean | £18.00 (inc. VAT) |
| Mighty Pro X3 / Mighty Pro X3 Professional / Quick Dry / Wide Track | £24.00 (inc. VAT) |
📦 Packaging Requirement: Machines will need to be securely boxed up for the collection to take place. If you do not have a suitable box, we can supply and dispatch one to you at an additional cost of £13.20 (inc. VAT) on top of your final quote total.
2. Workshop Assessment & Labour Rates
| Service Category | Cost / Rate |
|---|---|
| Initial Workshop Assessment & Quote Full diagnostic teardown to inspect and locate internal machine fault. |
£0.00 Upfront |
| Retail Domestic Machines (Spot Cleaners, Deep Cleaners, Flex Clean, etc.) |
£30.00 / hr (inc. VAT) |
| Commercial Machines (Mighty Pro X3, Quick Dry, Wide Track Repairs) |
£60.00 / hr (inc. VAT) |
| Replacement Parts | Quote Provided |
* Full repair quotes are issued post-assessment. No repairs are carried out without your explicit authorization. Collection/delivery (APC/DHL) schedules depend on local courier availability. All quotes apply strictly to UK Mainland.
⚠️ Please Note: All machines must be returned to our facility as clean as possible. Failure to clean your unit will delay the repair process and may ultimately result in the machine being returned to you unrepaired.