Breakdown and Warranty Contact Form

Do you own a Rug Doctor machine that has developed an unfortunate fault? Our engineers here in our workshop are able to help! To begin the process of getting your machine collected & brought back to our workshop to be assessed & repaired by one of our engineers, please complete the breakdown contact form below.

CLICK HERE FOR 'OUT OF WARRANTY' MACHINE REPAIR COSTINGS

Out of Warranty Machine Return Costs

Service / Machine Type	Standard Cost
X3 Machine Return	£15.00 + VAT carriage each way
Deep Carpet Cleaner & Tru Deep Machine Return	£10.00 + VAT carriage each way
Portable / Pet Machine Return	£7.50 + VAT carriage each way
Labour Charges	£25.00 + VAT per hour
Replacement Parts	Costed upon assessment
Courier Service Used	APC
Collection Timeframes	Collections are arranged between 8:00am – 5:00pm, Monday to Friday, subject to availability

Additional Information

All return shipping charges are applicable both to and from our service centre.
Labour charges are calculated based on the time required for diagnosis and repair.
Parts pricing will be confirmed following machine assessment.
Collection and delivery dates are dependent on courier availability.
Quoted costs are an estimate, subject to change, and only apply to UK Mainland.

Please Note: All machines must be sent back as clean as possible. Failure to follow this guideline will delay the repair of your machine and possibly to the machine being sent back unrepaired.

Fields with "*" are required to submitted.

Your Name*

Business Work Order Job Number (Business Use Only)

Address for Collection/Deliveries*

Phone Number*

Email*

Date of Purchase

Type of Machine*

Upholstery attachment included with Return?*
YesNo

Do you have a suitable box?*
YesNo

[group no-box clear_on_hide inline] If you do not have a suitable box, we can supply one. However, this will delay the process. [/group]

Serial Number* - (Struggling to find your Serial Number? See our Guide to Finding Yours Here: Where is My Serial Number?)

Machine Fault*

Please Attach a Proof of Purchase

Proof of Purchase notes*

Warranty repairs cannot be claimed without a receipt, it must be clearly readable and show the date of purchase (max size 2mb)*

Please attach a photograph of the machine face-on (max size 2mb)*

Please attach a photograph of the underneath of the machine (max size 2mb)*

***If you have any issues with the form at all, please alternatively send the required information directly to us via email to warranties@rugdoctor.co.uk***