Privacy policy

Overview

We respect your privacy and will always endeavour to carry out our legal duty to protect the privacy of all personal and business data obtained from you while you are using this website. This privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.

This website only collects personal and business data from you with your permission, for example, if you register or fill in a form. No personal or business data is collected from you without you knowing about it.

Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.


Changes to this policy 

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties.


Who manages this website?

This website is managed by our Website Controller at Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate, Decoy Road, Worthing. BN14 8ND.


What information do we collect and how do we use it?

Depending on which services you use on this website, you may be asked to provide information, or we may collect information from you as explained below.


Financial information

We only collect the financial information that you knowingly supply when making a payment, such as credit card or debit card payments, through the rugdoctor.co.uk, rugdoctorpro.co.uk, rugdoctornow.com websites. We do not store this information, and it is securely disposed of once payment has been made and the transaction is complete.


Information that you provide to us

We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities, in order to complete your request or transaction.

This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.

We only retain this information where required to do so by law; for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered with our website.

If you are a registered user, we may use your details to offer personalised or local services, to notify you of changes to our service, to ask your opinions and to help us to improve our services.


Website usage information

As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use our websites. We use this to:

  • assess the effectiveness of marketing campaigns
  • develop and deliver services and information that better meet your needs
  • inform you of events, services and products which we believe to be relevant to you, where you have consented to be contacted for such purposes

Web usage information is collected by our web server and from other sources including search engines, internet service providers, page tagging techniques including JavaScript, and cookies. We use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for, publications ordered, guides printed, tools used, subscriptions and referrals made, some truncated postcode or telephone area code information entered on forms (this is not traceable back to you) and other information relating to your browsing activity on our website.

Where you are a registered user of our websites and have logged in, we may collect web usage information to enable us to build a demographic profile. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.


Cookies

Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer.

Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You do not have to accept cookies.

You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools, and of some services available through linked sites.

There are two types of cookie. Persistent cookies remain on your computer for a specified time. We use persistent cookies to:

  • identify that a registered user has returned
  • collect information on website usage as described above.

Session-specific cookies are deleted when you leave the website. We use session-specific cookies to:

  • hold the information given while using an interactive tool on the website
  • hold your details when you are logged into the site
  • hold your search criteria while you are carrying out a search of the website
  • collect information on website usage as described above

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to Rug Doctor’s website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin


Information sharing and disclosure

We will only disclose your information to others where there is a lawful basis to do so. We will not disclose your information except where:

  • this is necessary to provide or complete a relevant service to you
  • this is necessary for the purposes set out in this privacy policy
  • this is required by applicable laws or court orders
  • you give us permission to do so

We will not sell, rent or disclose your information to any third parties other than those set out in this privacy policy without your consent. We do not transfer your personal information outside of the European Economic Area.


Security

We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. We use industry-standard SSL encryption software when processing sensitive information such as usernames and passwords.


Your access to your information

You have a right to request a copy of any personal information that we hold about you.
You will be asked for appropriate identification when you request copies of personal information.