Rug Doctor's 30 Day Money-Back-Guarantee
Each Rug Doctor Pro machine bought directly from us comes with a 30-day money-back guarantee, no questions asked.
If you are not completely satisfied you can return the machine within 30 days and get your money back. If you choose to return the product during this time, simply call 01903 235558 to request a FREE collection. After we receive the product, we will process the return and refund the full purchase price.
Rug Doctor Pro machine warranty
The Rug Doctor Pro carpet cleaning machines are manufactured, tested, and inspected in accordance with Rug Doctor's high standards of quality. Though our machines are of the finest quality and able to withstand rigorous use, we provide a one year warranty period to give you peace of mind.
Your Rug Doctor Pro machine will come with a user manual. This manual provides 'how to instructions', troubleshooting information and details for handling any warranty covered repair. Your manual includes an owner registration card which should be filled out and returned to activate your warranty.
You can download this document at the bottom of the page (however this does not contain the owner registration form).
Consumer Support Hotline : 01903 235558 (Open Monday to Friday from 9.00am to 5.00pm)
One (1) year limited warranty - To whom extended
In keeping with Rug Doctor Pro's high standards of quality, Rug Doctor Pro provides from the date of purchase a one (1) year limited warranty, referred to as' The Warranty Period'.
What does the warranty cover and what will Rug Doctor Pro do?
Rug Doctor Pro will without charge during the warranty period, repair or replace any component part which is defective or that malfunctions. Rug Doctor Pro will arrange for your machine to be collected at your convenience and returned to our workshop where it will be repaired and then returned to you as quickly as possible all completely free of charge.
Exclusions from warranty
Every machine or component part returned to Rug Doctor Pro shall be examined. Malfunctions, defects or failures of the machine or any component parts due to alterations made to the machine, improper or negligent use or abuse of the machine not in accordance with the "Instruction Guide" provided with the machine are excluded under this Warranty.
Any attempt to repair/tamper with the machine voids the warranty. The warranty does not include a refund of the purchase price.
Use of the machine for commercial purposes (other than rental) is covered by this warranty for a one (1) year warranty period only to the extent that malfunctions, defects, or failures of the machine or component parts are not due to alterations made to the machine, improper or negligent use or abuse in accordance with the "Instruction Guide" provided with the machine, or normal commercial wear and tear.
In no event shall Rug Doctor Pro be liable for any consequential or incidental damages you may incur in connection with the purchase and use of the machine; including, without limitation, commercial loss or for any incidental expenses, damage from improper use of either machine or products used in the machine, loss of time, or inconvenience.
Use of a Rug Doctor Pro carpet cleaning machine with Rug Doctor trademarks for rental purposes is unauthorised and is in a violation of 15 U.S.C Section 1114(I) and 15 U.S.C Section 1125(a).
To obtain warranty assistance please call 01903 235558:
Rug Doctor Pro will need the following information in order to assist you: name, address and telephone number, product model and serial number, date of purchase, and nature of the problem. Rug Doctor Pro will review all the facts involved and advise you as to a recommended procedure. We recommend you keep the original packaging materials.
Instruction and warranty guide
Click the image to download the Instruction and warranty guide, for all the information you need about the Rug Doctor machines and their warranty. If you don't have Adobe Acrobat PDF reader, please click here
If you need any additional assistance, please contact our Customer Support Specialists on 01903 235 558