Quickly Navigate to Common Troubleshooting Methods using the Buttons Below:
Deep Carpet Cleaner & Pet TruDeep Cleaner Troubleshooting Guide
No / Low Spray
If you are experiencing no / low spray on your Rug Doctor Deep Carpet Cleaner, please attempt the troubleshooting methods below.
- Please ensure that your machine is in the correct cleaning mode as per the switch on the handle.
- Please ensure that the grey screwcaps on the tanks are securely in place and not damaged.
- Please ensure that the tanks themselves are sat securely and properly on the machine and not damaged.
- Please check the water levels in the clean water tank. If the tank is empty, then please refill the machine before continued use.
- Please ensure that there is no debris on the spray tips that could be obstructing the machine from performing correctly. These spray tips can be cleaned using a soft bristle brush. We do not recommend using wire brushes as these can crumble the spray tips.
If issues persists, please complete the Breakdown Contact Form on our support page and we can look to having your machine returned to our workshop to be assessed & repaired by one of our engineers.
No / Low Suction
If you are experiencing no / low suction on your Rug Doctor Deep Carpet Cleaner, please attempt the troubleshooting methods below.
- Please ensure that your machine is in the correct cleaning mode as per the switch on the handle.
- Please ensure that the grey screwcaps on the tanks are securely in place and not damaged.
- Please ensure that the tanks themselves are sat securely and properly on the machine and not damaged.
- Please check the water levels in the waste water tank. If the tank is full, then please empty the machine before continued use.
- Please ensure that there is no debris that could be obstructing the machine from performing correctly.
- To prevent an internal blockage, we recommend to leave the machine running for 30-60 seconds after each use to clear any chemical or debris from the internals of the machine.
If issues persists, please complete the Breakdown Contact Form on our support page and we can look to having your machine returned to our workshop to be assessed & repaired by one of our engineers.
No Power / Tripping Electrics
If you are experiencing no power / tripping electrics on your Rug Doctor Deep Carpet Cleaner, there are unfortunately very minimal troubleshooting that we are able to provide with electrical faults. However, please do ensure the following.
- Please ensure that your machine is not being used in any extension leads.
- Please attempt to use the machine in different sockets in the household.
- Please look for any water leaks or visible damages that could be causing water to enter the internals/electrical units.
If issues persists, please complete the Breakdown Contact Form on our support page and we can look to having your machine returned to our workshop to be assessed & repaired by one of our engineers.
Brushes not Oscillating/Vibrating
If you are experiencing your brushes not oscillating or vibrating on your Rug Doctor Deep Carpet Cleaner, please attempt the troubleshooting methods below.
- Please ensure that your machine is in the correct cleaning mode as per the switch on the handle.
- Please ensure that there is no debris that could be obstructing the machine from performing correctly.
- Please ensure that you are holding the red “DEEP CLEAN” button on the handle for the entire duration that you would like the brushes to oscillate/vibrate.
- Please ensure that your machine is switched on properly.
If issues persists, please complete the Breakdown Contact Form on our support page and we can look to having your machine returned to our workshop to be assessed & repaired by one of our engineers.