Frequently asked questions about renting a Rug Doctor

FAQ ABOUT RENTING A RUG DOCTOR

What does it cost approximately to rent a Rug Doctor carpet cleaner?

You can rent the standard Rug Doctor machine for around £22.99 and the Rug Doctor Wide Track for around £25.00 on a 24 hour rental. (48 hour rentals are also available). Rug Doctor Carpet Detergent costs from around £10.00 (1 litre bottle) which is enough to clean up to two rooms. With a 24 hour machine rental and the Rug Doctor 4 litre bottle of Carpet Detergent you can clean your whole house - up to 8 rooms for around £40.00!

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Should I only use Rug Doctor carpet and upholstery detergents in the machine?

Yes, you must only use Rug Doctor products with the Rug Doctor machine as these have been specially formulated to ensure maximum cleaning performance.

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How many rooms will Rug Doctor carpet detergent clean?

1 litre bottle will clean up to 2 rooms (38 sq.m).
2 litre bottle will clean up to 4 rooms (75 sq.m).
4 litre bottle will clean up to 8 rooms (150 sq.m)

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Do I need to use a carpet shield type stain protection after I have cleaned the carpet to protect against future spills?

No. Both Rug Doctor Carpet Detergents and Rug Doctor Upholstery Cleaner all contain SpotBlok Stain Repellent which adds stain protection every time you clean - protecting your carpet from any future spills.

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What happens if I don't get the machine back on time?

You are contractually obligated to get the machine back to the rental outlet before the agreed rental expiry time and rental outlets can charge a late return penalty. However genuine reasons for a delay are usually treated sympathetically by rental outlets. Please endeavour to call the store if you anticipate that you will be late returning the machine.

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Do I need to visually check the plug and cable for any damage that may have occurred in transit before I use the machine?

As damage may occur in transit, please fully unwind the cable and visually inspect it for and splits, gouges or tears. Please also inspect the plug. If any damage to either is seen DO NOT USE THE MACHINE. Return it to the rental outlet and advise them of the damage so we can arrange repair.

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What size vehicle do I need to transport the machine?

The standard Rug Doctor folds down to 25" (63 cms) high x 21"(53 cms) x 11" (28 cms). The Wide Track Rug Doctor folds down to 28" (71 cms) high x 20" (51 cms) x 13" (33 cms). Both machines can fit inside small hatchbacks and medium sized cars. If placing in the rear seats of a vehicle always place a waterproof cover over the seats.

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Can I use the Rug Doctor outdoors for cleaning car interiors or caravans

Rug Doctor machines are IPX4 splashproof rated against water ingress and can be safely used outside for cleaning car interiors and caravans.

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Are the Rug Doctor cleaning solutions wool friendly and pet safe?

Yes - Rug Doctor cleaning solutions are both Wool Friendly and Pet Safe.

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What is the average drying time?

The drying time is approximately 2 hours. However, this may be longer depending on ventilation to the room, whether the room is unheated and the outside temperature. Carpets dry faster in the summer when the windows can stay open and the outside temperature is high. Always ensure that the room is well ventilated.

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Do I need to clean the machine before I return it?

Yes, you may be charged for returning a dirty machine, so you need to return the machine for the next renter in the same condition as you would like to find it. Using rubber gloves, turn the machine over and remove any lint that may have collected on the brush and/or under the machine and around the wheels. Then empty and rinse out the white recovery tank and empty the red solution tank to avoid spills in the car on returning the machine.

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Can I share the Rug Doctor to friends and family while I have it out on rent?

You can share the machine with friends and family but please remember that you are contractually responsible at all times for both any damage that may occur and for the return of the machine at the agreed time. We would recommend that you stay with the machine while it is being shared to avoid any problems.

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When should I rent a Rug Doctor Wide Track?

You should consider renting a Wide Track if you have a larger home or premises The Wide Track is estimated to clean twice as fast as the standard Rug Doctor as it has a wider brush and larger cleaning solution and recovery tanks. This means there is more time between refills and that the machine will cover twice the area of carpet in the same time.

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Can I use the Rug Doctor to dye my carpets?

Definitely NOT! The full cost of any damage to the next renter's carpets through any residual dye left in the machine will be recovered from any renter who puts dye in the Rug Doctor.

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What happens if I need advice on how to use the machine?

This website contains comprehensive videos on how to use the machine, spot and stain removal and the most common Troubleshooting FAQs. Over 90% of renters find answers to their queries on this site. If you need any further information, please call our Customer Service Team on 01903 235558 (Monday to Friday 8.30am to 5.30pm, Saturday 09.00am to 5.00pm, Sunday 10.00am to 4.00pm).

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What do I do if I accidentally damage the machine?

If any damage occurs during the rental please advise our Customer Service Team on
01903 235558 (Monday to Friday 8.30am to 5.30pm, Saturday 09.00am to 5.00pm, Sunday 10.00am to 4.00pm) so we can arrange for its speedy repair. Then return the machine to your rental outlet advising them of the damage so they can isolate it from the other rental machines.

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What do I do if the machine is stolen while I have it out on rent?

Unfortunately, you are contractually still responsible for the loss of the machine. Please immediately inform the rental outlet, the Police and your insurance company. You will need a Police Crime Number for any insurance claim. Please then call our Asset Loss Prevention Controller to report the theft on 01903 222661 (Monday to Friday 8.00am to 12.00 noon).

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Can I buy a Rug Doctor rather than just rent it?

Yes, many frequent renters and pet owners buy their own Rug Doctor. These are blue machines called Rug Doctor Mighty Pros and they can be purchased on this site or through one of our distributors.

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What do you need in order to rent a Rug Doctor carpet cleaner?
Is a credit card necessary? deposit?

Our machines are worth almost £500, so you will understand that in order to rent one you need to take to the rental outlet at least 2 forms of ID.
To confirm your current address - one of these:

• A household bill (within the last 6 months)
  
• A bank or credit card statement

To confirm your signature - one of these:

• Debit/Credit Card (only if being used to pay for rental)
  
• Valid UK or EU Driving Licence
• Valid UK or EU Passport
  
• Military ID / Warrant Card

Although Rug Doctor does not insist that you need a credit card as one of your IDs, most stores will not rent a machine without a credit card. A credit card can only be used as ID if it is also used to pay for the rental. Deposits are not required at every store. If the store does require a deposit, the deposits may vary.

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Is the hand tool included as part of the rental of the Rug Doctor?
Do they come together as a set when you rent the Rug Doctor?

Yes, the hand tool comes free of charge with the rental of the Rug Doctor machine

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Where can I rent a Rug Doctor?

Please use the Store Locator (below) to find your nearest store location, its proximity to you and directions how to get there. 90% of households in the UK are no more than a 10 minute drive away from their nearest rental outlet.