30-Day Money-Back Guarantee

Each Rug Doctor product you buy directly from Rug Doctor comes with a 30-day money-back guarantee. If you are not completely satisfied, you can return the product within the first 30 days after having received it.

If you choose to return the product during this time, just call 01903 235558 to request a FREE collection. After we receive the product, we will process the return and refund the full purchase price.

Rug Doctor Machine Warranty

The Rug Doctor® carpet cleaning machine has been manufactured, tested, and inspected in accordance with Rug Doctor’s high standards of quality. Though we believe both the Mighty Pro and Wide Track machines to be the finest quality and able to withstand even rigorous use, we provide a one year warranty period to give you peace of mind and the knowledge that we stand behind all Rug Doctor carpet cleaners.

Your machine will come with a user manual. This informative instruction manual provides How To instructions, troubleshooting information and details for handling any warranty-covered repair. It also includes an owner registration card which should be filled out and returned to activate your warranty.

We hope you enjoy your new Rug Doctor carpet cleaner. Should you have any questions about the operation of your unit, please call our Consumer Support Hotline (open Monday to Friday from 8.30am to 5.30pm) at the following number: 01903 235558

ONE (1) YEAR LIMITED WARRANTY – TO WHOM EXTENDED: In keeping with its high standards of quality, Rug Doctor provides consumer purchasers, from purchase date, a one (1) year Limited Warranty for normal household use only, referred to as The Warranty Period, subject to the following provisions:

WHAT DOES THE WARRANTY COVER AND WHAT WILL RUG DOCTOR DO: Rug Doctor will, without charge, during The Warranty Period, repair or replace, at its option, any component part which is defective or that malfunctions when the machine is returned within the warranty period.

EXCLUSIONS FROM WARRANTY: Every machine or component part returned to Rug Doctor shall be examined. Malfunctions, defects or failures of the machine or any component parts due to alterations made to the machine, improper or negligent use or abuse, or use of the machine for rental purposes or use not in accordance with the “Instruction Guide” provided with the machine are excluded under this Warranty. Any attempt to repair/tamper with the machine voids the Warranty. The warranty does not include a refund of the purchase price.

Use of the machine for commercial purposes (other than rental) is covered by this Warranty for a One (1) year Warranty Period only to the extent that malfunctions, defects, or failures of the machine or component parts are not due to alterations made to the machine, improper or negligent use or abuse, or use not in accordance with the “Instruction Guide” provided with the machine, or normal commercial wear and tear.

FURTHER LIMITATIONS: In no event shall Rug Doctor be liable for any consequential or incidental damages you may incur in connection with the purchase and use of the machine; including, without limitation, commercial loss or for any incidental expenses, damage from improper use of either machine or products used in the machine, loss of time, or inconvenience.

UNAUTHORISED USE:Use of this carpet cleaning machine with Rug Doctor trademarks for rental purposes is prohibited.

TO OBTAIN WARRANTY ASSISTANCE, please call 01903 235558. Rug Doctor will need the following information in order to assist you: Your name, address and telephone number, product model and serial number, date of purchase, and nature of the problem.

Rug Doctor will review all the facts involved and advise you as to a recommended procedure. We recommend you keep the original carton and packing materials.

RUG DOCTOR
Unit 29, Timberlaine Trading Estate
Decoy Road
Worthing
West Sussex, BN1 8ND
Telephone 01903 235558