For Tesco and ASDA, whereby there is a locker system and you pre-book through the Rug Customer service team, the machines are serviced and cleaned after every other rental. We also state on the terms and conditions in the lockers for Tesco and ASDA that the customer must return the machine in a clean condition, otherwise a £10 penalty charge can be added
For stores that do not include Tesco and ASDA, for example Morrisons, Homebase, B&Q etc. you walk into the store to book and collect one and they are more involved with the machines checking the machines prior to them leaving the store and they agree to tick this on the rental form.
Please call the customer service department on 01903235558 if you wish to book a Rug Doctor and/or need further advice.